Organisational behaviour, leadership and total quality management in private higher educational institutions (A Malaysian perspective)

Sukumaran, Sinnathamby (2011) Organisational behaviour, leadership and total quality management in private higher educational institutions (A Malaysian perspective). Masters thesis, Asia e University.

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Abstract

Organisational behaviour (OB) is the study and application of knowledge about how people, individuals, and groups act in organisations. A systematic approach is necessary to undertake the study of organisational behaviour in Private Higher Educational Institutions (PHEI) to achieve the status of Quality Higher Education Provider. That is it interprets people-organisation relationships in terms of whole person, whole group, whole organisation, and whole social system. Its purpose is to build better relationships by achieving human objectives, organisational objectives, and social objectives. Organisational behaviour encompasses a wide range of topics such as human behaviour, management style, leadership style, teamwork etc. This project paper focuses on attributes of Organisational Behaviour, Leadership and Total Quality Management for PHEls to achieve the status of ‘Quality Higher Education Provider’. The attributes are: 1. Elements of organisational behaviour 2. Models 3. Social systems 4. Organisational development 5. Work life ‘ 6. Action learning 7. Change 8- Quality Management System 9. Quality Management Tools Many Organisations not only in Malaysia but also in other parts of the world are currently great difiiculty in controlling and managing individuals, groups and whole of people behaviours. ln an organization, resources such as materials, machines, money, management styles, and market are controlled and managed by the so called superpower that is manpower. It the behavioural pattern of manpower in an organisation is not in favour of organisation's vision, mission, objectives, goals and values, the organisation may fail to achieve its aspirations as a quality education provider and bound to lose its identity in this contemporary and competitive world. Managers of organisations have to be competent in managing people by understanding human behaviours to tap the valuable resources from employees. Organisations usually operate with four management models. They are autocratic, custodial, supportive and collegial. No organisation operates exclusively with one model. There is usually a predominant one, with one or more areas over-lapping in the other models. Managers are the drivers of ‘Change’ in organisations who act as a medium between stakeholders and employees. When a ‘Change’ is introduced by managers in organisations, resistance from employees is usually expected. Managers are the ones who have to overcome the resistance by recognising and understanding the human behaviours. Managers have to be trained to be knowledgeable in ‘Organisational Behaviour’ and ‘Leadership’ attributes to ensure that they can get the most out of the employees (subordinates) and keep them happy and active at the same time. Issue: As at May 31st 2010, Ministry of Higher Education (MOHE) had approved and issued 518 licenses to Private Higher Education providers. They are active and categorised as: 1. Universities — 20 2. University Colleges — 22 3. Foreign Universities‘ Branch Campuses — 6 4. Colleges - 468

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