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The Adoption of E-Procurement on Performance Impact: Malaysian Contractors' Perspectives

Suhaidi, Elias @ Alias (2021) The Adoption of E-Procurement on Performance Impact: Malaysian Contractors' Perspectives. Doctoral thesis, Asia e University.

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Procurement has become a significant research area since the e-Procurement became prominent just over two decades ago. Researchers have studied and proposed theories and models of e-procurement usage and value creations in order to predict and explain technology acceptance. Each theory or model proposed with different sets of determinants. Most of them developed in advanced countries. Therefore, questioned whether the theories and models related to e-Procurement technology investment that have been developed, modified, and extended in the advanced countries are relevant to developing countries. It also questioned whether there might be other determinants play important roles in this specific environment. Thus, this perception study examined the factors determining e�Procurement usage and its influence on contractors’ performance in the Malaysian Construction Industry (MCI). In seeking empirical evidence of e-Procurement usage and its implications, the Multidimensional model was developed. The Multidimensional model assessed the drivers of e-Procurement usage by considering the congruence among performance expectancy, effort expectancy, social influence and facilitating condition, as suggested in the Unified Theory of Acceptance and Use of Technology (UTAUT) model and effect on performance, and attitude towards e-Procurement. The questionnaire survey method was utilized in collecting primary data. Samples selected using stratified random sampling yielded 250 usable questionnaires. The structural equation modeling method was employed to evaluate the model. In observing the relationship among variables in predicting contractors’ performance, all the pairs were found to have significant relationships except for only usage that was found to have a not significant influence on the contractors’ performance (p-value > 0.05). The relationship between UTAUT and usage, usage with satisfaction, usage with performance impact, satisfaction with performance impact and anxiety with resistance had positive relationship. Five pairs of variables (satisfaction with anxiety, usage with anxiety, satisfaction with resistance, resistance with performance impact and anxiety with performance impact) found to have significant (p-value < 0.05) negative relationship with each other. Unexpectedly, the direct effects of usage on performance impact is not significant (p-value > 0.05). Instead, the indirect effects of User Satisfaction are significant (p-value < 0.05). In other words, satisfaction is important for practitioners to achieve performance impact. Next is the incorporation of user anxiety into the multidimensional model. All of four relationships that related to anxiety were found to have significant influence. Usage and satisfaction found to have negative significant influence on anxiety. In addition, anxiety was a threat to performance, and it also has positive significant effect on resistance. It hoped that this study would narrow down the gaps in knowledge area and furnish useful guidelines that could trigger e-Procurement usage in the Malaysian Construction Industry. In order to reap the maximum benefit of e-Procurement, more attention should be focused on enhancing the effect of positive factor of satisfaction. Only through satisfaction, usage of e-procurement will give a performance impact. At the same time, preventive act needs to be taken to curb the problems in e-procurement usage as it appeared to be a threat to performance via satisfaction.

Item Type: Thesis (Doctoral)
Uncontrolled Keywords: Malaysian, Perspectives
Depositing User: Aida Rashidah Maajis
Date Deposited: 07 Apr 2021 08:22
Last Modified: 07 Apr 2021 08:22

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