Determinants of Employee Deviance in Malaysian Emergency Services Mediated by Job Satisfaction.

Weng, Lee Leong (2020) Determinants of Employee Deviance in Malaysian Emergency Services Mediated by Job Satisfaction. Doctoral thesis, Asia e University.

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Abstract

Employee deviance has turned out to be one of the most complex issues suffers by organizations as this issue is inherently associated with business and human costs. The business costs of employee deviance including bad publicity, lost work time, increased insurance premiums and etc. Recent years in Malaysia, employees of Malaysia‘s Emergency Services were highlighted by local newspapers that their employees are involved in incidents of crime, such as abusing power, withheld aid for flood victims, and illicit acts. Several incidents were apprehended in the General Audit reports. These incidences prompted a thorough investigation to address the theory and practical gaps. Data were collected from employees of Malaysia‘s Emergency Services. The statistical analysis methods used in this study were descriptive statistics (i.e. mean, standard deviation, and percentage) and inferential statistics (i.e. t-Test, ANOVA, and Structural Equation Modeling (SEM) using Partial Least Square (PLS). The results of the study have revealed that procedural justice, perceived organizational support, time stress and job satisfaction are significant predictors of interpersonal deviance. Next, time stress, distributive justice, procedural justice, perceived organizational support, negative affect, and jobs satisfaction are significant predictors of organizational deviance. Prevention of employee deviant behaviors help to boost positive branding and enhances transformation of emergency services organizations.

Item Type:	Thesis (Doctoral)
Uncontrolled Keywords:	employee deviance, abusing power, structural equation
Subjects:	H Social Sciences > HF Commerce
Depositing User:	Aida Rashidah Maajis
Date Deposited:	11 Aug 2020 07:49
Last Modified:	11 Aug 2020 07:49
URI:	http://ur.aeu.edu.my/id/eprint/774

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