Leadership and Employee Practices in Supporting Work-Life Balance: A Case Study of BP Healthcare Group

Hock, Ong Chiang (2025) Leadership and Employee Practices in Supporting Work-Life Balance: A Case Study of BP Healthcare Group. Doctoral thesis, Asia e University, Malaysia.

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Abstract

This qualitative study delved into the crucial factors influencing work-life balance (WLB) practices among leaders and employees at BP Healthcare Group. Guided by the Job Demand-Resource (JD-R) model (Demerouti et al., 2001), the research specifically investigated how the organization's executives and staff implemented, supported, and engaged with WLB policies from both internal and governmental standpoints. The study pursued four primary objectives: identifying the antecedents that shape WLB behaviors among BP Healthcare Group personnel, examining how leaders communicate and enforce WLB policies, understanding employees' perceptions and experiences of WLB, and analyzing the impact of job pressures, particularly work demands like hours and workload, on their WLB experiences. Using a qualitative approach, rich insights were gathered through interviews with ten key stakeholders. The findings underscore that employees experiencing a positive WLB are more likely to exhibit greater work effort, leading to increased family happiness and improved overall job performance. A significant contribution of this research is the introduction of the PACE Strategy, a novel framework outlining essential steps for effective WLB policy implementation. This model offers a valuable benchmark for BP Healthcare Group and other organizations striving to enhance their competitive edge by fostering a positive WLB for their employees. Ultimately, the study emphasizes the critical need for a holistic approach to WLB, urging managers to adopt diverse strategies that cater to the unique needs of their workforce, thereby cultivating a more balanced and productive environment.

Item Type:	Thesis (Doctoral)
Uncontrolled Keywords:	Work-life balance, Job Demand-Resource (JD-R) model, leadership practices, organizational policies, BP Healthcare Group
Subjects:	H Social Sciences > HD Industries. Land use. Labor
Divisions:	School of Management
Depositing User:	Muhamad Aizat Nazmi Mohd Nor Hamin
Date Deposited:	09 Apr 2026 03:15
Last Modified:	09 Apr 2026 03:15
URI:	http://ur.aeu.edu.my/id/eprint/1450

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