The Influence of Organizational Culture on Organizational Citizenship Behavior of Indonesian Post Office Employees

Risna, Meilia and Juhary, Ali (2023) The Influence of Organizational Culture on Organizational Citizenship Behavior of Indonesian Post Office Employees. In: Proceedings of the International Conference on Sustainability in Technological, Environmental, Law, Management, Social and Economic Matters, ICOSTELM 2022, 4-5 November 2022, Bandar Lampung, Indonesia.

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Abstract

The goal of the research was to examine the impact of organizational culture on the organizational citizenship behavior of employees at the Indonesian Post Office (Persero). Correlational research is the method employed. This study was conducted at PT Post Indonesia, namely at Post Offices in DKI Jakarta. Research time is JuneDecember 2021. The population of this research is all permanent employees and contract employees of PT Pos Indonesia, throughout DKI Jakarta who have been employees for at least 1 year. The population of this research is 2,835 people, with details of permanent employees as many as 2,700 people and 135 contract employees. This survey was used to collect data for this investigation. Smart PLS 3.0 was used to do univariate and bivariate analysis on the effect of the independent variable on the dependent variable. According to the findings, there is a 0.758 significant effect of organizational culture on organizational citizenship behavior with a P-Value of 0.000 0.05. A higher value on the parameter coefficient indicates that the better the organizational citizenship conduct, the greater the organizational culture.

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